Our Refund Commitment
At Xtreme HD, customer satisfaction is our priority. We want you to be completely happy with our service. If you experience any issues, please contact our support team first — we can resolve most problems quickly.
Refund Eligibility
You may request a refund under the following conditions:
- Within 7 days of purchase: If the service does not work on your device and our support team is unable to resolve the issue, you are eligible for a full refund.
- Service downtime: If the service experiences prolonged downtime (more than 48 consecutive hours) that our team cannot resolve, you may request a partial or full refund.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after activation
- Issues caused by your internet connection speed or stability
- Issues caused by your device, VPN, or third-party app configurations
- Account suspension due to violation of our Terms of Service
- Failure to contact support before requesting a refund
- Requests made more than 7 days after purchase
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via WhatsApp or email
- Provide your order details (name, email, plan purchased)
- Describe the issue you are experiencing
- Allow our team to attempt to resolve the issue first
Refund Processing
Approved refunds will be processed within 5-10 business days using the original payment method. The exact timing depends on your payment provider.
Free Trial
Our 24-hour free trial requires no payment, so no refund is applicable. The trial is provided to allow you to test the service before purchasing.
Contact Us
If you have questions about our refund policy, please reach out: